Refund & Return Policy

Updated: June 2026

Due to the nature of our products, all sales are final. We do not offer refunds, returns, or exchanges for reasons of buyer's remorse, taste preference, change of mind, or incorrect address provided by the customer.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, please contact us within 4 calendar days of delivery at rice@hayatindustries.com. The day your package is delivered counts as Day 1, and this window includes weekends and public holidays. Claims submitted after this period will not be eligible for a replacement or refund.

To process your claim, you must include:

· Your order number

· Photos clearly showing the issue (damaged packaging, incorrect item, defective product, etc.)

Claims submitted without photo evidence cannot be processed. Once reviewed and approved, we will offer a replacement or a full refund, at our discretion.

Non-Returnable Items

All food and perishable products are non-returnable. Sale items and gift cards (if applicable) are non-refundable.

Refunds

Approved refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card issuer.

Contact

Questions about this policy? Email us at rice@hayatindustries.com.